Interesting video on BPO outsourcing. I suppose that it make financial sense for them but is still seems a bit bizarre. Company in San Fran sends it’s work to India (with all of the inherent time zone, structural, cultural, and travel challenges) and they turn around and send it to Mexico (just 2 time zones ahead and 3.5 hours by plane). It seems like the extra step just compounds the problem, no?
